Frequently Asked Questions

The incredible French ski resort of Les Deux Alps.

Most budget airlines release their flights around April. In previous years these have been as low as £50 return. Look at booking mix and match airports to save some money!

The final headline show is on the 16th Dec, the final day on the mountain & is Friday 17th with everyone packing up and heading home for Christmas on the morning of Saturday 18th December 2020

Yes - we advise securing your ticket early to save the most money as they go up in tiered pricing. You can come back any time to add accommodation or other extras. At checkout simply log in using the same email address and your new purchase will be added to your account.

All balances must be completed and paid in full by April 2021, and potentially earlier depending on the product type you've purchased. Anything bought after that date if they are available must be paid in full at the time of booking. You can log into your account anytime and pay money from your balance and check the date your payments are due. 

Your final payment date will be clear at the time of purchase.

Yes, valid photo id passport or driving license may be requested when you collect your wristband.

No. have your e-tickets ready to scan on your phone.

Yes accommodation is always being added to the website. If you can’t find something to suit your group, email us and we can help!

Ski and Snowboard equipment hire is available now!

Yes! There is plenty of parking in the resort too. We recommend pre booking parking and also carefully checking the route and weather conditions before travelling. The mountains can be dangerous, make sure your car is well equipped with snow chains and emergency kit. You can find extensive advice on this on websites such as the RAC. 

Depending on where you depart from and the weather conditions, on average coaches take around 22 hours and drive through the night.

Accommodation for packages is automatically booked as a Rise Alpine apartment. If you want to upgrade, that’s no problem, let us know.

Depending on where you have booked, check-in is on average around 3pm-5pm. Rise will notify you of the specific time and location of your accommodation check in, if you have booked through us.

The hire equipment waiver is sold through a third party called Pre Fit. They are the best in the business for negotiating claims with shops and ensuring if you do need to make a claim, it is as fair as possible. The excess for the equipment is: standard hire: £200 and premium is £230. Poles are not included. Full Terms are in our Ts and Cs!

Check your junk, alternatively you can also download these by logging into your fixers account. Please note, if your balance is still unpaid you will not have received these.

Yes, all Rise Bars at the indoor and outdoor arenas take card payments. Most shops, cafes and restaurants do to.

Call: 0113 873 0134


If your Q is about changing your booking please contact our booking partners directly on

You are entitled to cancel your booking at any time within 60 days of festival. No monies paid thus far will be refunded. We can help you with other options such as selling your ticket on  before you make the  final decision to cancel. 

Les 2 Alpes is served by multiple budget airlines flying into three main airports. Grenoble, Lyon & Geneva. We recommend flying into our closest airport Grenoble (GNB) for the quickest transfer time of around 2 hours. Geneva can be up to 3.5 hours transfer time and not transfers from there are limited.

Aim to arrive in the afternoon on the 11th Dec in time for accommodation check in. All accommodations vary on check in time but on average it is not until at least 4pm. However if you arrive earlier, Rise has free luggage storage and will host a welcome party to keep you busy! 

The lift pass is active from the 12th Dec in the morning until the last lifts on the 17th Dec. If you want a lift pass outside of these times we recommend buying it once you are in resort just for the day.

You can log into your account anytime using the link here and pay an amount off from your remaining balance. This is not an automatic process you must log on to pay each bit. Some people choose to log in each month and pay an amount from their balance, others pay everything upfront. It’s completely up to you.

This years line up as been announced. Check out 'Line Up & Parties' for more information.

E-tickets, festival guides and any important info get sent to ticket holders two weeks before the festival.

You can change the name of the booking however and therefore transfer your booking over to someone else.

To do this you will need to get the new lead booker to set up a profile using this link  and then e-mail to inform them of the name and e-mail address of the person you would like to transfer your booking to.

Please note, you will only be able to transfer the whole booking over to someone new, partial booking transfers are not allowed. Additionally, bookings can only be change with the explicit permission from the person who’s name the booking is under.

Ski and Snowboard lessons are available later in the year. We will email when the are available to purchase.

Under the Brexit deal, EU citizens and UK nationals will continue to be able to travel freely with a passport or identity card until the end of the transition period in December 2020. You will still use your UK passport as normal to travel from the UK through French border control whether it be via plane, coach, train or car! If you are concerned, check the Government website for the most up to date information. 

Coaches depart on 10th Dec from central locations of your chosen UK city. Timings vary and will be confirmed nearer the time, however as a guide, Northern cities depart late afternoon and Southern cities early evening.

All coaches aim for pre midnight ferry crossing. You will arrive in Les Deus Alps by early afternoon on the 11th December.

Coaches depart Les Deux Alps late afternoon on the 17thDecember. This is after the last apres, so you don’t miss anything! Depending on weather and crossing the channel, coaches arrive back at Dover around midday on the 18th December, allowing for the journey back to your chosen city.

If you have a request for a city stop, please let us know and we can try to make it happen!

Rise Alpine apartments location are in various building around the resort from zones 4 to 8. You will be emailed the location and where to check in within two weeks of the festival.

You will be notified of which hire shop you have been allocated to before the festival. Where possible Rise will always try to allocate you to the nearest shop to your accommodation (if you have booked through Rise). Pick up your hire on the afternoon of the 11th Dec, ready for the first lift on Sunday morning! Return your hire by Friday 17th.

Your first point of call is the Rise Arrivals- located in the main town square by the Jandri lift- use the address 5 Place des 2 Alpes, 38860, to find it!

Each person can collect their festival wristband with their e ticket, however the lead booker may only sign out the lift passes. We hope you can understand our strict policy on this.

If you are interested in performing at the festival please get in touch via email at with a link to a mix/social profile etc explaining why you would be suited with Rise.

We are always looking for great people to join the team. Fill in your application online and we will be in touch when we are hiring.

Book your transfers from Lyon or Grenoble airport via our transfer partners at Bens Bus. Follow this link to go directly to the booking page: