Frequently Asked Questions

Have a query? Chances are you'll find the answer you’re looking for below, but if not get in touch and we’ll get back to you as soon as possible. 


The incredible French ski resort of Les Deux Alps. Home of Europe's largest skiable glacier. 

Check in, depending on the apartment is usually around 3-5pm. 

We do however encourage you to get whatever flight is cheapest from your nearest airport. We will have luggage storage and a welcome party from midday on the 9th December so it really doesn't matter when you arrive! 

In terms of check out, most apartments are very early from 8am requiring check out. So we do advise booking a flight and transfer for as early as you can on the Saturday 16th December as the last thing you want after a week in the snow is to wait around! 

Yes, valid photo id passport or driving license may be requested when you collect your wristband. 


Yes, all Rise bars at the indoor and outdoor arenas take card payments. Most shops, cafes and restaurants do to.

Please keep an eye on our social media channels for important updates on the line up very soon....

If you are interested in performing at the festival please get in touch via email at with a link to a mix/social profile etc explaining why you would be suited with Rise.

Our volunteer application process is currently live! Please use the following link to apply:

A free ticket can be issued for a PA to anyone with a disability who purchases a ticket. We just require some evidence (such as below) once the ticket is bought and thne we will add the complimentary ticket on. 


  1. Front page of DLA

  2. PIP

  3. Evidence of registered severely sight impaired

  4. AccessCard


Due to core costs of the lift pass, the free PA ticket does not include a lift pass only the festival ticket.


Please find some more information around the resorts accessibility here:


Please email  if you need anymore information before booking. 


If you are booking a package with us (i.e. including accommodation), please do let us know, so we can check with the residence on the access, as this varies widely between the accommodations

Call: 0113 868 1074


If your Q is about changing your booking please contact our booking partners directly on


All balances must be completed and paid by now otherwise there is a risk your booking will be cancelled. Anything bought after that date if they are available must be paid in full at the time of booking. You can log into your account anytime and pay money from your balance and check the date your payments are due. Your final payment date will be clear at the time of purchase. Please log into your booking to pay your remaining balance

Yes you can, simply choose a payment plan at checkout for the amount to be debited from your account monthly. Alternatively, you may choose to purchase with a deposit. You may then log in and pay any amount each month. Some people choose to log in each month and pay an amount from their balance, others pay everything upfront. It’s completely up to you. 

You are able to log in at any time to your Easol account at and pay parts of your balance off whenever suits you /your group. On the homepage of your Easol account you will see any booking that still has a “Pending Payment”, meaning a balance is still due on this. Click the yellow “Pay Balance” icon on the top right to view and check the details. You can opt to pay the full balance or a part of it. You can only pay off one booking reference per transaction, so it may be the case that if you have several booking references you will need to pay them separately.  


All payments need to be made ASAP. Please note it is not an automatic transaction, you must log in and make the payment. 

Bookings & Tickets

Yes - we advise securing your ticket early to save the most money as they go up in tiered pricing. You can come back any time to add accommodation or other extras. At checkout simply log in using the same email address and your new purchase will be added to your account.

1. Log into your Easol account on

2. On your Easol account press check in and add all information required


Check in is locked and cannot be amended from 4 weeks to the festival so please do it by then ! :)

Check in is locked and cannot be amended from 4 weeks to the festival so please do it by then :) 

No. have your e-tickets ready to scan on your phone.

E-tickets, festival guides and any important info get sent to ticket holders two weeks before the festival.

Check your junk, alternatively you can also download these by logging into your fixers account. Please note, if your balance is still unpaid you will not have received these.

You can change the name of the booking and therefore transfer your booking over to someone else. To do this you will need to get the new lead booker to set up a profile using this link: once this is done, let us know via email on and we will take care of the rest!

 Please note, you will only be able to transfer the whole booking over to someone new, partial booking transfers are not allowed. Additionally, bookings can only be change with the explicit permission from the person who’s name the booking is under.

When logging into your booking on your EASOL account, at the top right hand corner there should be a box that says 'View Ticket' and that will take you to your ticket. 

Please make sure your full balance has been paid off as this will only show once the full transaction is complete. 


Your package has already been booked and secured accommodation (which is a Rise Alpine apartment). Rise Alpine apartments are super  basic self catering apartments, located in walking distance to the lifts, stages and bars! If you wanted to upgrade to any of the accommodations listed on the website thats no problem you would just need to pay the remaining difference and contact with your request. 

Please keep an eye on our social media channels for any accommodation availability updates. Customers who have secured a booking with us will be given priority to upgrade accommodation. 

Rise Alpine apartments are a selection of hand picked apartments from various buildings in the resort in the centre. They aren’t one exact location as they are in various buildings across the resort. Saying this, they are all located primely within walking distance of the slopes, bars and stages.

Within 3 weeks of the Festival you will be notified of the name of the building you have been allocated to. If you have friends who have booked under a different name do let us know and we will make an effort to ensure the apartments are near each other.

Fro more information have a look at the product page here: 

Depending on where you have booked, check-in is on average around 3pm-5pm. Rise will notify you of the specific time and location of your accommodation check in, if you have booked through us.

Ski & Board

The lift pass is active from the Sunday 10th Dec in the morning until the last lifts on the Friday 15th Dec. You can collect this on Saturday 10th, so you are ready to go for the first lifts on Sunday! If you want a lift pass outside of these times we recommend buying it once you are in resort just for the day.

Ski and Snowboard equipment hire is available now! There are also upgrade options for 'Premium' and 'Elite' Equipment hire to choose to help improve your ski/board performance with a better standard of equipment.

Premium Hire: £30

Elite Hire: £40

You can add this onto your booking by logging into your EASOL account. 


Please contact if you are unable to do so and we will be happy to help. 

Ski and Snowboard lessons will be available to book soon! There are three options available for ski and snowboard. Confirmed bookings can add this on by logging into their EASOL account. Please keep an eye on our social media channels for updates on this. 


1. Absolute Beginner 15 Hour Course - the clue is in the name! 

2. Beginner Short Course 9  Hours - a great way for those who need some support to move up to steeper slopes, picking up speed and practising turns. 

3. Intermediate Refresher Afternoon 2 Hours - An afternoon guided by an instructor to ensure you feel confident for the rest of the week. 

You will be notified of which hire shop you have been allocated to before the festival. Where possible Rise will always try to allocate you to the nearest shop to your accommodation (if you have booked through Rise). Pick up your hire on the afternoon of the 9th Dec, ready for the first lift on Sunday morning! Return your hire by Friday 15th.

The hire equipment waiver is sold through a third party called Pre Fit. They are the best in the business for negotiating claims with shops and ensuring if you do need to make a claim, it is as fair as possible. The excess for the equipment is: standard hire: £200 and premium is £230. Poles are not included. Full Terms are in our Ts and Cs!

Travel & Arrival

We would advise booking flights ASAP

We would recommend looking on SkyScanner to find the best priced flights for you.

Les 2 Alpes is served by multiple budget airlines flying into three main airports. Grenoble, Lyon & Geneva. We recommend flying into our closest airport Grenoble (GNB) for the quickest transfer time of around 2 hours. Geneva can be up to 3.5 hours transfer time and usually only private transfers are bookable which can be expensive.

Yes! There is plenty of parking in the resort too. We recommend pre booking parking and also carefully checking the route and weather conditions before travelling. The mountains can be dangerous, make sure your car is well equipped with snow chains and emergency kit. You can find extensive advice on this on websites such as the RAC.


Here are some useful links if you are considering driving: 



Driving in the snow:


Euro Tunnel:

Under the Brexit deal, from Jan 2021, UK passport holders do not need a visa to travel to EU countries for less than 90 days. You will still use your UK passport as normal to travel from the UK through French border control whether it be via plane, coach, train or car! If you are concerned, check the Government website for the most up to date information.

There are plenty of options when it comes to booking transfers. Many companies have not released schedules yet so keep checking back! Here is some of our top picks: 


Bens bus 

Bens Bus service Lyon and Grenoble airport directly to the resort of Rise, Les Deux Alps, with 3 drop off/ pick up points to choose from in the town. They will run frequently on the 10th and 17th of Dec for the major UK flights incoming or outgoing . 

Check out Bens Bus page for prices and more info:


Ski lifts 

Ski Lifts offer private transfers from Geneva to Les Deux Alps. The more people you book in the cheaper it becomes. You can book via this link here  or email them on for a quote.

If you are only a small group, we recommend posting in the Rise Festival “Buddy Finder” page to find others who may be on the same flight as you and therefore be able to share the cost! 


White Rides

The friendly guys at White Rides are able to cater to your transfer needs from Geneva and Chambéry on either a bespoke group basis or they will be able to group you will other Rise goers around the same time for the cheapest prices on a shared transfer. They offer on a first come first serve basis, so get in quick! 

Email them directly on quoting “Rise” in the title to get a quote and exclusive pricing.

Please note they don’t usually do this route so you cannot book directly on the website. 

Great news! We have partnered with National Express allowing you to now book a return coach journey from multiple locations in the UK straight to Les Deux Alpes! You can find all the information and how to book here:

Here are some links to companies that may be worth considering if you are struggling on getting to resort: 


Private transfers">">">">">


Public transfers">  (Lyon and Grenoble only)


Public Transport 

From Grenoble Only:"> 


The train from Lyon to Grenoble to catch this service:"> 


Car Hire">">">


Car parking:"> 

Your first point of call is the Rise Arrivals- located in the main town square by the Jandri lift- use the address 5 Place des 2 Alpes, 38860, to find it!

Each person can collect their festival wristband with their e ticket, however the lead booker may only sign out the lift passes. We hope you can understand our strict policy on this.

More Information

Looking for more? You’ll probably find the answer in our FAQs or Latest News updates. If not, please just get in touch with us directly and a member of the team will get back to you ASAP. 


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