Frequently Asked Questions


In the circumstance the event could absolutely not go ahead due to Covid-19 related restrictions all bookings would be rolled over to secure a place for 2022 and at the same price as 2021 event! Saying this, at the moment we have no doubts that Rise 2021 is going ahead! It is expected to be able to run as normal - or the “new normal” - by the time December comes- this includes gatherings of people and travel between the UK Europe. 

There would be no automatic refund option, though if the new dates did not suit your group we would be able to put the booking up for re-sale.



Most budget airlines release their flights around Spring, although some are out now. In previous years these have been as low as £50 return. Look at booking mix and match airports to save some money!

In terms of check out, most apartments are very early from 8am requiring check out. So we do advise booking a flight and transfer for as early as you can on the 18th as the last thing you want after a week in the snow is to wait around! 

 



The incredible French ski resort of Les Deux Alps.

All balances must be completed and paid in full by 1st April 2021, and potentially earlier depending on the product type you've purchased. Anything bought after that date if they are available must be paid in full at the time of booking. You can log into your account anytime and pay money from your balance and check the date your payments are due. 

Your final payment date will be clear at the time of purchase.

Yes, valid photo id passport or driving license may be requested when you collect your wristband. 

ID WILL BE REQUIRED TO EXCHANGE FOR A WRISTBAND. WE STRONGLY RECOMMEND NOT RISKING TRAVELLING ALL THE WAY TO FRANCE IF UNDER AGE.

No. have your e-tickets ready to scan on your phone.

Most accomodation is now sold out. Sign up to our waitlist to be the first to know if any new stock arrives.

Ski and Snowboard equipment hire is available now and we recommend pre booking for the best pricing.

Yes! There is plenty of parking in the resort too. We recommend pre booking parking and also carefully checking the route and weather conditions before travelling. The mountains can be dangerous, make sure your car is well equipped with snow chains and emergency kit. You can find extensive advice on this on websites such as the RAC. 

There are plenty of options when it comes to booking transfers. Many companies have not released schedules yet so keep checking back! Here is some of our top picks: 


Bens bus 

Bens Bus service Lyon and Grenoble airport directly to the resort of Rise, Les Deux Alps, with 3 drop off/ pick up points to choose from in the town. They will run frequently on the 11th and 18th of Dec for the major UK flights incoming or outgoing . 

Check out Bens Bus page for prices and more info: https://www.bensbus.co.uk/2019/10/rise-festival-airport-transfers/ 

Use code "EarlyRiser5%T4" before 31/05/21 to get an exclusive discount! 

 

 

Ski lifts 

Ski Lifts offer private transfers from Geneva to Les Deux Alps. The more people you book in the cheaper it becomes. You can book via this link here https://transfers.ski-lifts.com/wp/risefestival  or email them on Info@ski-lifts.com for a quote.

If you are only a small group, we recommend posting in the Rise Festival “Buddy Finder” page to find others who may be on the same flight as you and therefore be able to share the cost! 


White Rides

The friendly guys at White Rides are able to cater to your transfer needs from Geneva and Chambéry on either a bespoke group basis or they will be able to group you will other Rise goers around the same time for the cheapest prices on a shared transfer. They offer on a first come first serve basis, so get in quick! 

Email them directly on Shak@whiterides.co.uk quoting “Rise” in the title to get a quote and exclusive pricing.

Please note they don’t usually do this route so you cannot book directly on the website.


Your package has already been booked and secured accommodation (which is a Rise Alpine apartment). Rise Alpine apartments are super  basic self catering apartments, located in walking distance to the lifts, stages and bars! If you wanted to upgrade to any of the accommodations listed on the website thats no problem you would just need to pay the remaining difference.




Depending on where you have booked, check-in is on average around 3pm-5pm. Rise will notify you of the specific time and location of your accommodation check in, if you have booked through us.

The hire equipment waiver is sold through a third party called Pre Fit. They are the best in the business for negotiating claims with shops and ensuring if you do need to make a claim, it is as fair as possible. The excess for the equipment is: standard hire: £200 and premium is £230. Poles are not included. Full Terms are in our Ts and Cs!

Check your junk, alternatively you can also download these by logging into your fixers account. Please note, if your balance is still unpaid you will not have received these.

Yes, all Rise bars at the indoor and outdoor arenas take card payments. Most shops, cafes and restaurants do to.

Call: 0113 868 1074

Email: hello@risefestival.co.uk

If your Q is about changing your booking please contact our booking partners directly on hello@myeasol.com

You are entitled to cancel your booking at any time within 60 days of festival. However, no monies paid thus far will be refunded. 

Les 2 Alpes is served by multiple budget airlines flying into three main airports. Grenoble, Lyon & Geneva. We recommend flying into our closest airport Grenoble (GNB) for the quickest transfer time of around 2 hours. Geneva can be up to 3.5 hours transfer time and usually only private transfers are bookable which can be expensive.


Check in, depending on the apartment is usually around 3-5pm. We do however encourage you to get whatever flight is cheapest from your nearest airport. We will have luggage storage and a welcome party from midday on the 11th so it really doesn't matter when you arrive! 



The lift pass is active from the 12th Dec in the morning until the last lifts on the 17th Dec. If you want a lift pass outside of these times we recommend buying it once you are in resort just for the day.

You can log into your account anytime using the link here and pay an amount off from your remaining balance. This is not an automatic process you must log on to pay each bit. Some people choose to log in each month and pay an amount from their balance, others pay everything upfront. It’s completely up to you.

This years line up as been announced. Check out 'Line Up & Parties' for more information.

E-tickets, festival guides and any important info get sent to ticket holders two weeks before the festival.

You can change the name of the booking and therefore transfer your booking over to someone else.

To do this you will need to get the new lead booker to set up a profile using this link: myeasol.com/sign-up once this is done, let us know via email on hello@risefestival.co.uk and we will take care of the rest!

Please note, you will only be able to transfer the whole booking over to someone new, partial booking transfers are not allowed. Additionally, bookings can only be change with the explicit permission from the person who’s name the booking is under.

Ski and Snowboard lessons are available later in the year. We will advertise this on social media so keep a look out!

Under the Brexit deal, from Jan 2021, UK passport holders do not need a visa to travel to EU countries for less than 90 days. You will still use your UK passport as normal to travel from the UK through French border control whether it be via plane, coach, train or car! If you are concerned, check the Government website for the most up to date information. 

You are able to log in at any time to your Easol account at myeasol.com and pay parts of your balance off whenever suits you /your group. On the homepage of your Easol account you will see any booking that still has a “Pending Payment”, meaning a balance is still due on this. Click the yellow “Pay Balance” icon on the top right to view and check the details. You can opt to pay the full balance or a part of it. You can only pay off one booking reference per transaction, so it may be the case that if you have several booking references you will need to pay them separately.  At the very latest this must be done in full on April 1st. Please note it is not an automatic transaction, you must log in and make the payment. 

Rise Festival works with Big Green Coach to provide the most reliable way to get from A to B! Coaches depart UK destinations on the 10th Dec, arriving the following afternoon and leave resort on the 18th Dec. They are operating from Birmingham, Cardiff, Bristol, Dover, London, Manchester and Swansea. 

For the schedule, times and prices see: https://www.biggreencoach.co.uk/events/rise-festival-france-coach-travel

For any questions or to get in touch with them directly email the team at Big Green Coach on: customerservice@biggreencoach.co.uk  

Rise Alpine apartments are a selection of hand picked apartments from various buildings in the resort in the centre. They aren’t one exact location as they are in various buildings across the resort. Saying this, they are all located primely within walking distance of the slopes, bars and stages.

Within 2 weeks of the Festival you will be notified of the name of the building you have been allocated to. If you have friends who have booked under a different name do let us know and we will make an effort to ensure the apartments are near each other.

Fro more information have a look at the product page here: https://www.rise-festival.com/products/rise-alpine-apartments 


You will be notified of which hire shop you have been allocated to before the festival. Where possible Rise will always try to allocate you to the nearest shop to your accommodation (if you have booked through Rise). Pick up your hire on the afternoon of the 11th Dec, ready for the first lift on Sunday morning! Return your hire by Friday 17th.

Your first point of call is the Rise Arrivals- located in the main town square by the Jandri lift- use the address 5 Place des 2 Alpes, 38860, to find it!

Each person can collect their festival wristband with their e ticket, however the lead booker may only sign out the lift passes. We hope you can understand our strict policy on this.

If you are interested in performing at the festival please get in touch via email at hello@risefestival.co.uk with a link to a mix/social profile etc explaining why you would be suited with Rise.

We are always looking for great people to join the team. Our recruitment campaign usually begins in summer. Please send us an email on hello@risefestival for details on this. 


Yes - we advise securing your ticket early to save the most money as they go up in tiered pricing. You can come back any time to add accommodation or other extras. At checkout simply log in using the same email address and your new purchase will be added to your account.